COVID-19 Relief

I need to make a payment arrangement for my$500.00+ bill... I was told I was being given more data... But I've OCCURRED over $100.00 in overages just THIS MONTH. Then was told I was going to be charged for a lesser rate... So I wouldn't accrue a huge bill... I have a huge bill... I have 5 CHILDREN STILL ON ONLINE LEARNING AND NEED TO BE ABLE TO GO TO SCHOOL... PLEASE HELP ME WITH THIS...