larkia_jamison's profile

New Poster

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1 Message

Sun, Feb 7, 2021 8:00 PM

Covid 19 payment arrangement

late fees hitting hard with little income , kids have virtual learning so we need the internet and I'm trying to get a payment arrangement but I think my services has already been cut off

Responses

Official Employee

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375 Messages

4 m ago

Thanks so much for taking the time to reach out to us regarding your billing concerns. I very much appreciate your patience and greatly apologize for the delay in our response. I know how important the services are to your home and we want to do all that we can to assist. I have a couple of kids home schooling and rely on the connection myself. I know how tough it can be and how needed the services are. I would love to review the account and see what options we have to assist. Can you please reach out through private message with your first and last name, name on the account if different, and service address? If you’re having trouble locating this information, you can also reference our world-class MyAccount app to view all of your account details by the simple touch of your fingertips! Please follow the process here to learn how to obtain that information: https://comca.st/3aQpNF8;

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