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bri_i1
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Saturday, August 31st, 2024 4:31 AM

Courtesy Overage

I logged into my Xfinity my account app and it's showing that I have 1 courtesy coverage left. It has been showing this way for a while, when it reset, but it has not applied to any of my bills. I believe I have gone over twice since the reset. I've looked carefully through every bill for the last 12 months and I can see that the courtesy has not been applied. How can I get it applied to my bill? 

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3 months ago

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bri_i1

2 Messages

3 months ago

I was wondering if it didn't apply because I had the $30 government credits added for the first half of this year, before the program ended? I'm hoping it will be applied to the next overage month.

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XfinityRoberto

Official Employee

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1.5K Messages

Hello and welcome to Comcast @bri_isenhour. Thank you so much for reaching out to us regarding your data usage courtesy credit. We are happy to take a look at the account and see if there is anything we can find out on why it has not been applied. 

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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3 months ago

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XfinityRoberto

Official Employee

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1.5K Messages

Thank you so much for the direct message. You are in the right place and I am happy to assist you today. I was not able to locate the account. May i have you double check the address? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

3 months ago

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