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Sunday, June 23rd, 2024 5:36 PM

Courtesy Month for data

I went over my 1229 GB limit once, in (I think) March 2023.  I did not have any overages before or after that month.  On the Usage meter, I can see that the 12 months that are visible in the chart show no overages.

Yet my Data Usage Overview says "You have used your 1 courtesy month to exceed 1229GB of usage without charge," as if the courtesy month did not reset in March 2024.

What is going on, and who can I contact to fix it?

Official Employee

 • 

1.6K Messages

22 days ago

Hello, @user_snyxs6

We offer one courtesy month per 12-month period, so you won't be billed the first time you exceed 1.2 TB in a month. I would be happy to perform an account review to verify you are eligible for a new courtesy month. Could you please send our team a direct message with your full name and full address? To send a direct message:

1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon

2. Click the "New message" (pencil and paper) icon

3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)

4. Type your message in the text area near the bottom of the window

5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!

 

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