U

Visitor

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1 Message

Thu, Sep 16, 2021 6:50 PM

courtesy adjustment

i received a letter stating that I would receive a refund because of Covid. I have tried to get the link to open and put in the user code but cannot get it to load. Since I am no longer a customer your phone support reps cannot find my info. What do I do to get this refund sent to me.

Susan [Edited: "Personal Information"]

Responses

EG

Expert

 • 

89.6K Messages

1 m ago

Not "Channels And Programming" related. Concern moved here to the proper help section, and for greater exposure to actual Comcast employees for assistance. 

Official Employee

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355 Messages

1 m ago

Greetings, @user_8a661c! Thank you for knocking on our virtual door for help with the refund inquiry and for your patience. I am sorry to learn about this experience with not getting the link to open and with not being able to get support over the phone. This is not the experience we like to hear about. You’ve reached the right place for help. To research this further, please send us a private message with your first/last name and full address. You can start by clicking the chat icon located in the top right corner of your forums page when signed in. Once there, you can search for "Xfinity Support" to compose your direct message.

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