J

Visitor

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1 Message

Tue, Mar 23, 2021 4:45 PM

Courtesy adjustment

Requesting the courtesy adjustment of 23.58 for fees recovered from regional sports networks.

Responses

ComcastThomasF

Official Employee

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156 Messages

2 m ago

Hello and thank you! I really appreciate you being a member of the Comcast Family! Thank you for reaching out to our social media team on Xfinity forums, it’s great we can connect this way! Our team of Billing gurus would love to research this courtesy adjustment for you. Please send me a private message with your name and service address by clicking on the chat icon at the top right of the page. 

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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Visitor

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1 Message

1 m ago

im requesting the courtesy adjustmentof $24.82 for fees regional sports networks i received a letter

Official Employee

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146 Messages

Greetings, @user_32fd82! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum.

If you received the letter, then your account has probably already been credited. You should see those credits listed on your next billing statement.

If you could send me a private message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to confirm this for you.

To send a Private Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a live chat.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Visitor

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1 Message

1 m ago

I'm requesting the courtesy adjustment of $9.56 for fees for regional sports networks I received a letter courtesy. my account has been closed, as I'm no longer with Xfinity.

Official Employee

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142 Messages

Hi, @user_cfaddb! I understand you got a letter regarding the adjustment, but your account is now closed. I'll gladly help review this further. I ask that you reach out privately, so we can cover the details of your account. You can start by clicking the chat icon located in the top right corner on your forums page when signed in. Once there, you can search for "Xfinity Support" to compose your direct message. Please add your first and last name to help us locate your account. Let me know if you have any questions.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Visitor

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2 Messages

1 m ago

I’m requesting a courtesy adjustment of 20.29, per letter that I received in the mail. Currently on the phone with customer service trying to assist me.

Official Employee

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2.5K Messages

Good evening, . We can certainly help you out, but please create your own public post first and we will reply from there. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Visitor

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2 Messages

1 m ago

No help with customer service I will not be getting my 20.29 that the letter states I should be receiving. Xfinity charge high prices for service and does not stand behind their written word! I will be looking to take my service else where.

Official Employee

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2.5K Messages

Please allow us the opportunity to help, . If you can create a public post with a summary of what you are looking for support with, we'll be able to take a look at your account and clarify everything for you and/or see what we can do. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

Visitor

 • 

1 Message

1 m ago

I’d like to request my courtesy adjustment of $39.75 as per the letter I received. Thank you. 

Official Employee

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111 Messages

Hello, @user_32ee50. We would love the opportunity to look into the letter you received and see what's going on with the adjustment. To see if your account qualifies for a Regional Sports Fee adjustment, please visit https://comca.st/3uIWtsA and follow the steps listed. This link will either advise you qualify or are not qualified. If qualified, it'll advise the credit will be automatically issued to your account. I can also look further into the adjustment on my end. Please send us a chat message with your first and last name. The Peer to Peer chat icon is located at the top right of the Community Forum page, clicking on the chat icon will allow you to initiate a chat conversation with us directly.

 

(edited)

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

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