J

Visitor

 • 

1 Message

Tuesday, March 23rd, 2021 4:45 PM

Closed

Courtesy adjustment

Requesting the courtesy adjustment of 23.58 for fees recovered from regional sports networks.

This conversation is no longer open for comments or replies and is no longer visible to community members.

Official Employee

 • 

2.6K Messages

4 years ago

Hello and thank you! I really appreciate you being a member of the Comcast Family! Thank you for reaching out to our social media team on Xfinity forums, it’s great we can connect this way! Our team of Billing gurus would love to research this courtesy adjustment for you. Please send me a private message with your name and service address by clicking on the chat icon at the top right of the page. 

Visitor

 • 

1 Message

4 years ago

im requesting the courtesy adjustmentof $24.82 for fees regional sports networks i received a letter

Official Employee

 • 

2.2K Messages

Greetings, @user_32fd82! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum.

If you received the letter, then your account has probably already been credited. You should see those credits listed on your next billing statement.

If you could send me a private message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to confirm this for you.

To send a Private Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a live chat.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

 • 

1 Message

4 years ago

I'm requesting the courtesy adjustment of $9.56 for fees for regional sports networks I received a letter courtesy. my account has been closed, as I'm no longer with Xfinity.

Official Employee

 • 

2.3K Messages

Hi, @user_cfaddb! I understand you got a letter regarding the adjustment, but your account is now closed. I'll gladly help review this further. I ask that you reach out privately, so we can cover the details of your account. You can start by clicking the chat icon located in the top right corner on your forums page when signed in. Once there, you can search for "Xfinity Support" to compose your direct message. Please add your first and last name to help us locate your account. Let me know if you have any questions.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

 • 

2 Messages

4 years ago

I’m requesting a courtesy adjustment of 20.29, per letter that I received in the mail. Currently on the phone with customer service trying to assist me.

Gold Problem Solver

 • 

3.3K Messages

Good evening, . We can certainly help you out, but please create your own public post first and we will reply from there. 

I no longer work for Comcast

Visitor

 • 

2 Messages

4 years ago

No help with customer service I will not be getting my 20.29 that the letter states I should be receiving. Xfinity charge high prices for service and does not stand behind their written word! I will be looking to take my service else where.

Gold Problem Solver

 • 

3.3K Messages

Please allow us the opportunity to help, . If you can create a public post with a summary of what you are looking for support with, we'll be able to take a look at your account and clarify everything for you and/or see what we can do. 

I no longer work for Comcast

Visitor

 • 

1 Message

4 years ago

I’d like to request my courtesy adjustment of $39.75 as per the letter I received. Thank you. 

Visitor

 • 

1 Message

4 years ago

I received a letter from xfinity saying I am eligible for a courtesy adjustment. What form do I need to fill out?

Problem Solver

 • 

874 Messages

Hi @user_aaf7fe , thanks you for reaching out using Xfinity Forums. Welcome to the community! Our team would be happy to review the letter and investigate the credit.


Can you send us a private message with your full name, name of account holder (if different) and service address? To send a private message, please click the chat icon next to the bell in the upper right corner. Click the “notepad and pen” button. Send the full message to our shared support handle “Xfinity Support”. We look forward to hearing from you!  

I no longer work for Comcast.

Expert

 • 

31.9K Messages

@user_aaf7fe

This credit should automatically appear on your billing statement without you doing anything special.

@XfinityAnna 

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

Visitor

 • 

2 Messages

4 years ago

I can to locate a form to complete, I no longer have Comcast, but received a letter I was due the money for the credit

how do I receive this

Visitor

 • 

2 Messages

4 years ago

[Edited: Personal information]

received a letter stating I was eligible for the credit, I do not have Comcast any longer but letter states I am eligible for the courtesy adjustment

(edited)

Official Employee

 • 

1.5K Messages

Hello, @abedwards4714. Thank you for reaching out to us through Forums. Please don't share your personal information in public as that breaks one of our rules. You can view our Forum Guidelines here: https://comca.st/3y9bar0

 

We can certainly take a closer look at the credit you are referring to, to begin please send a Direct Message with your full name and address. 

 

Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Peer to peer chat" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
forum icon

New to the Community?

Start Here