Visitor
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1 Message
Courtesy Adjustment
I received a notice due to a courtesy adjustment on my bill and I attempted to use the link provided, however, received an error. Website provided was xfinity.com/support/account-management/courtesy-adjustment. Could someone assist?
CCMorgan
Gold Problem Solver
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3.3K Messages
4 years ago
Hi there, good afternoon! Thanks for reaching out here for support. You're in the right place for help! :)
We would like to review your account in this case, that way we can provide/discuss all of the necessary information and details regarding the adjustment you mentioned. To initiate next steps, pleae click on the chat icon in the upper right-hand corner of this page and select Xfinity Support. Be sure to include your first and last name. We can continue from there, thanks!
(edited)
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user_6ec2b8
Visitor
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1 Message
4 years ago
I also got a letter about a spots courtesy adjustment but as the above emails show that a great number of your customers where given a bogus email to request this adjustment. Its a shame that a company as large as yours has no follow through on your policies.
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yancy_rivera
Visitor
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1 Message
4 years ago
I received the same error when I went to the link as directed - please can an Xfinity representative reach out to help!
Thank you!
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user_c54431
Visitor
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2 Messages
4 years ago
Was sent a letter about a courtesy adjustment for $7.76. Please let me know what I need to do.
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user_f69806
Visitor
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1 Message
4 years ago
My account has been cancelled and yet I received a letter stating that I am eligible to receive a courtesy adjustment of $18.57 dollars. How can I receive that money if I do not have an account anymore?
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user_544298
Visitor
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1 Message
4 years ago
I also received a letter in the mail for a $24.82 courtesy adjustment. Can someone form xfinity please let me know what to do?
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BruceW
Gold Problem Solver
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26.5K Messages
4 years ago
To send a "Peer to peer" ("Private") message:
See https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e
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piller2857
Visitor
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1 Message
4 years ago
How idiotic by Comcast, this kind of "refund" will save them a ton of money!!
Getting error "HTTP header is larger than 10240 bytes." when clicking the link.
Can anybody at Comcast test this things before sending it out to customers???
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Again
Expert
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31.9K Messages
4 years ago
That adjustment should show up on your bill rather than having to actually follow a link to get to sign up or register for it. Check your billing statement for the credit and if you don't see it within three bills you should notify Comcast.
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user_4fa9f9
Visitor
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1 Message
4 years ago
I received a letter from Xfinity notifying me of a courtesy refund because so many sporting events were canceled last year. When I went on the Xfinity site to register for the refund, it would not allow me to do so. Can you please help me? Thank you.
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user_2ef8c8
Visitor
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1 Message
4 years ago
I too, I received a letter from Xfinity notifying me of a courtesy refund because so many sporting events were canceled last year. When I went on the Xfinity site to register for the refund, it would not allow me to do so. I used the chat feature to chat with someone in billing who told me I need to re-start service in order to get a credit. Makes no sense
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user_ed4ac7
Visitor
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2 Messages
4 years ago
my experience too- send you to a worthless link
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Again
Expert
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31.9K Messages
4 years ago
This "courtesy refund" should show up on your billing statement. Check the last few statements along with the next few.
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user_a4ed03
Visitor
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1 Message
4 years ago
perhap a class action suit should be brought against you. i have wasted a couple hours on this only on principal that i was offered an adjustment and should get it. you have made it impossible. from all the other complaints written it is not just me who can't find your imaginery form to fill out.
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