B

Visitor

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1 Message

Tue, Mar 16, 2021 8:47 PM

Courtesy Adjustment

I received a notice due to a courtesy adjustment on my bill and I attempted to use the link provided, however, received an error. Website provided was xfinity.com/support/account-management/courtesy-adjustment. Could someone assist? 

Responses

Official Employee

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2.7K Messages

6 m ago

Hi there, good afternoon! Thanks for reaching out here for support. You're in the right place for help! :)

 

We would like to review your account in this case, that way we can provide/discuss all of the necessary information and details regarding the adjustment you mentioned. To initiate next steps, pleae click on the chat icon in the upper right-hand corner of this page and select Xfinity Support. Be sure to include your first and last name. We can continue from there, thanks!

(edited)

Visitor

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1 Message

This is unacceptable from a company that monopolize every internet/ TV company and will not honor a letter that was sent out on Xfinity letter head. You people "STEAL" the  money for the customers and give little to nothing in return. So, if this is a bogus letter it has to come within because the person/ people has everyone's address and information on Xfinity letter head.

Official Employee

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366 Messages

Hello, @, thank you for reaching out in our forum and giving me a chance to help you with your recent letter concerns. We certainly don't want you to feel this way and I'd love an opportunity to help turn things around for you. To make sure we're on the same page, did your letter reference a courtesy adjustment as well? If not, can you please tell me what the letter was in regards to? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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1 Message

6 m ago

I also got a letter about a spots courtesy adjustment but as the above emails show that a great number of your customers where given a bogus email to request this adjustment.  Its a shame that a company as large as yours has no follow through on your policies.

Official Employee

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182 Messages

Hey there, @user_6ec2b8, thank you for letting us know! This is definitely not the experience we want you to have and would like to look further into email you received. Please send us a private message with your full name and service address. To send a message click on the chat icon in the top right corner of this page and select Xfinity Support. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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1 Message

6 m ago

I received the same error when I went to the link as directed - please can an Xfinity representative reach out to help!

Thank you!

Official Employee

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220 Messages

@yancy_rivera, thanks you for reaching out over Xfinity Forums. I am sorry to hear you ran into problems opening the link. I would be happy to help. To start, can you send me a private message with your full name and service address? To send a private message click the chat icon in the right corner. When prompted select "Xfinity Support" from the drop down. We look forward to hearing from you!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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2 Messages

6 m ago

Was sent a letter about a courtesy adjustment for $7.76. Please let me know what I need to do.

Official Employee

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294 Messages

@user_c54431 We can look into that letter and credit. Please send us a private message with your full name and service address. You can start the messaging by selecting the message icon in the top right-hand corner and search for Xfinity Support. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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1 Message

6 m ago

My account has been cancelled and yet I received a letter stating that I am eligible to receive a courtesy adjustment of $18.57 dollars. How can I receive that money if I do not have an account anymore?

Official Employee

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270 Messages

No worries, @user_f69806! Any refund for a disconnected account would:

 

  • go to the new account, if one exists.
  • the last payment card on file, if one exists. 
  • to the address of the final bill, as a last resort. This method would take the longest to get to you, up to 6 weeks.

As long as all equipment is returned, you'll receive your refund in one of those ways :) I hope that helps explain but please let us know if you have any other questions! We are saddened that you are no longer our customer and hope to be your provider again in the future! 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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1 Message

What do I have to do about this letter  I got n the mail the ifinity.com/adjustment-request

Official Employee

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145 Messages

Hello @user_9b4212. We can certainly take a look at the letter you received and adjustment. Please send us a Private Message. 

 

Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Peer to peer chat" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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1 Message

6 m ago

I also received a letter in the mail for a $24.82 courtesy adjustment. Can someone form xfinity please let me know what to do?

Official Employee

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182 Messages

Hello, @user_544298, we would be happy to look into that letter and credit adjustment for you. To keep your information secure, please send us a private message with your full name and service address. To send a private message select the chat icon in the upper right corner and reach out to Xfinity Support.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
BruceW

Gold Problem Solver

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22.8K Messages

5 m ago

To send a "Peer to peer" ("Private") message:

  • Click "Sign In" if necessary
  • Click the "Peer to peer chat" icon
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it

See https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e

Visitor

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1 Message

2 m ago

How idiotic by Comcast, this kind of "refund" will save them a ton of money!!

Getting error "HTTP header is larger than 10240 bytes." when clicking the link. 

Can anybody at Comcast test this things before sending it out to customers???

Official Employee

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179 Messages

Hello @piller2857. I am sorry to hear that you are having issues and I would love to assist you. Please send me a direct message with your first and last name, along with your complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.   

 

Here are detailed steps to direct message us:  

 • Click "Sign In" if necessary 

 • Click the "Peer to peer chat" icon (upper right corner of this page) 

 • Click the "New message" (pencil and paper) icon 

 • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list 

 • Type your message in the text area near the bottom of the window 

 • Press Enter to send your message 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
Again

Expert

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26.4K Messages

2 m ago

That adjustment should show up on your bill rather than having to actually follow a link to get to sign up or register for it.  Check your billing statement for the credit and if you don't see it within three bills you should notify Comcast.

Visitor

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1 Message

2 m ago

I received a letter from Xfinity notifying me of a courtesy refund because so many sporting events were canceled last year. When I went on the Xfinity site to register for the refund, it would not allow me to do so. Can you please help me? Thank you. 

Visitor

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1 Message

2 m ago

I too, I received a letter from Xfinity notifying me of a courtesy refund because so many sporting events were canceled last year. When I went on the Xfinity site to register for the refund, it would not allow me to do so. I used the chat feature to chat with someone in billing who told me I need to re-start service in order to get a credit.   Makes no sense

Visitor

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2 Messages

2 m ago

my experience too- send you to a worthless link

Again

Expert

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26.4K Messages

2 m ago

This "courtesy refund" should show up on your billing statement.  Check the last few statements along with the next few.

Visitor

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1 Message

1 m ago

perhap a class action suit should be brought against you. i have wasted a couple hours on this only on principal that i was offered an adjustment and should get it. you have made it impossible. from all the other complaints written it is not just me who can't find your imaginery form to fill out. 

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