Frequent Visitor
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30 Messages
Costumer for over 40 years
I can’t afford the monthly increases, my 2 year deal ends December 2026,but my bill keeps going up,the latest from $232 to $242,and now to $256!!.We are retired so on a fixed income and after all these years we feel unappreciated and actually abused,so we are forced out basically
XfinityChristy
Official Employee
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2.6K Messages
4 hours ago
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SandraU
New Poster
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3 Messages
4 hours ago
I feel the same way. Recently changed and added Xfinity Mobile. As soon as I get a week to dedicate to changing services I intend on making a switch. We also have been customers since Comcast (?) started and feel hoodwinked into recent plan. Spoke with maybe three different customer service reps - got three different answers and finally got a knowledgeable rep on the phone that had a different answer altogether. It is the holiday week and I accepted new plan. And, was informed I was supposed to be "grandfathered" in but it was too late. $40 for a landline now, premium channels are changed and not as extensive as previous plan. And, the package price was increased. Significantly. Without the mobile plan. What a mistake. I used to tell people when they were changing from Comcast/Xfinity not to change and that they would be disappointed citing different complaints from people that I knew had changed to a different carrier.
BTW - it took me three visits to the customer service facility to finally get the mobile line active. The representatives there were friendly but sometimes seemed as confused as I was. We are also retired and trying to keep costs down. The thing to do now is get an internet connection elsewhere and accumulate separate streaming channels individually. I have contacted a person that will help me through this process when I get the time needed to transfer things. I know it will be time consuming. I kept things as they were longer than intended because it would be hard for my husband to learn new channels but I'm confident it won't be as hard as I have anticipated in the past.
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SandraU
New Poster
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3 Messages
3 hours ago
Feel same way. Customer for however long Comcast/Xfinity has been established. Recently changed. Big mistake. $40 for landline now. Was supposed to be "grandfathered" in but it was too late because I had accepted a different plan that was explained as "identical to existing plan". Opted to join Xfinity Mobile. It took 3 different visits to customer service office to get phone working. So, we are in a different plan, less channels, increased costs. I will be changing when I get a week to dedicate to removing and replacing everything. Including mobile service. I was warned. Not to pursue changes online and not to change to xfinity mobile. Extremely disappointed - and broke.
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