user_1udojq Any time a bill is not what you expected is a reason to reach out for help. If you haven't made any recent changes, your promotion may have ended, and it would be time to set up a new one. If you check your PDF bill, page 3 will not only show you the breakdown of your charges, but if your promotion is still applied, it will tell you in green your promotional discount amount and when it will be applied. If you do not see that on your most recent bill, you may need to check your last few bills.
If the increase is not due to the promotion changing, it would also let you know there.
Let me know once you check out the PDF bill. If you need any help, we are more than happy to help review promotion options and go over your billing details if needed.
XfinityAmandaB
Official Employee
•
3.5K Messages
2 hours ago
If the increase is not due to the promotion changing, it would also let you know there.
Let me know once you check out the PDF bill. If you need any help, we are more than happy to help review promotion options and go over your billing details if needed.
0
0