@user_gc9zox, I completely understand your concern. I'd be happy to review your account and see what's contributing to the current rate, such as promotional pricing changes, package updates, or any recent account adjustments. Let's take a closer look together. Please send us a direct message with your full name and address. Here are the detailed steps to direct message us: Click "Sign In" if necessary. Click the "Direct Messaging" icon. Click the "Start new conversation" (pencil and paper) icon. In the "To:" line, type "Xfinity Support." As you type, a drop-down list will appear. Select "Xfinity Support" from that list. An "Xfinity Support" graphic will replace the "To:" line. Type your message in the text area near the bottom of the window. Press Enter to send it.
XfinityCarolyn
Official Employee
•
464 Messages
6 hours ago
@user_gc9zox, I completely understand your concern. I'd be happy to review your account and see what's contributing to the current rate, such as promotional pricing changes, package updates, or any recent account adjustments. Let's take a closer look together. Please send us a direct message with your full name and address.
Here are the detailed steps to direct message us:
Click "Sign In" if necessary.
Click the "Direct Messaging" icon.
Click the "Start new conversation" (pencil and paper) icon.
In the "To:" line, type "Xfinity Support."
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.
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