Visitor
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4 Messages
Cost is too high
Hi, First, I would like to cancel Paramount + please. Next, I would like you to lower my monthly bill. My bill for just internet and modem has gone up way too much this month. Frontier has just finished installing fiber internet in our neighborhood and is offering MUCH lower prices for faster internet. I've been with Xfinity forever, so I thought I'd give you a chance to lower my bill and speed up my internet before I start researching what package I will get from frontier. Thank you
EG
Expert
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107.1K Messages
28 days ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJoe
Official Employee
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548 Messages
28 days ago
Hi there, @user_7d3d5d we would be happy to look into this with you.
Please send us a DM with your full name and address to Xfinity Support.
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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