Hi there @user_id7mqg Thank you so much for reaching out on our Xfinity Community Forum. That is definitely not the experience we want for you as a valued Xfinity customer. I'd love to hear more about your concern. Please send us a direct message to get started.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
XfinityDemetrise
Official Employee
•
19 Messages
3 hours ago
Hi there @user_id7mqg Thank you so much for reaching out on our Xfinity Community Forum. That is definitely not the experience we want for you as a valued Xfinity customer. I'd love to hear more about your concern. Please send us a direct message to get started.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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