New Poster
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2 Messages
correct billing
This is the most obnoxious company I have ever dealt with. They were supposed to change my billing before the billing cycle of the 5th to save money. I downsized because I live on a fixed income. I was assured it would be taken care of but was not and won't not go into effect until 7/15. I want my credit due me. Your Xfinity assistant is a joke, it has been running me in circles for 3 days now. Getting to a human is impossible. I want what you promised me. I have no there choices since you seem to have a monopoly on service in this area. I have a bundle with internet, unlimited phone and 10 cable channels at 116.04 a month and you expect me to may an additional $126.24 for this month. Absolutely not! Also I asked you to take [Edited: "Personal Information - Email Address"] off my accpunt 6 times and nothing was done.
EG
Expert
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108K Messages
7 months ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityBenjaminM
Official Employee
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1.7K Messages
7 months ago
Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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