everettlady's profile

New Poster

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2 Messages

Wednesday, June 12th, 2024 4:09 PM

correct billing

This is the most obnoxious company I have ever dealt with. They were supposed to change my billing before the billing cycle of the 5th to save money. I downsized because I live on a fixed income. I was assured it would be taken care of but was not and won't not go into effect until 7/15. I want my credit due me. Your Xfinity assistant is a joke, it has been running me in circles for 3 days now. Getting to a human is impossible. I want  what you promised me. I have no there choices since you seem to have a monopoly on service in this area. I have a bundle with internet, unlimited phone and 10 cable channels at 116.04 a month and you expect me to may an additional $126.24 for this month. Absolutely not! Also I asked you to take [Edited: "Personal Information - Email Address"] off my accpunt 6 times and nothing was done.

Expert

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104.6K Messages

1 month ago

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

Official Employee

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1.2K Messages

1 month ago

 

everettlady Hello! Thank you for reaching out to us here on our Community Forum. We'll be happy to take a look at your account and see what we can do for you. When you can, please send a Direct Message with your full name and address. Here are instructions on how to send us a DM in case you need them:

 Click "Sign In" if necessary
  • Click the "Direct Message" icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

 

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