Visitor
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1 Message
Corporate Debt Repayment
I am looking to speak with an official corporate representative regarding an old outstanding balance of $100 from my closed account that was recently assigned to Waypoint Resource Group. I am fully prepared to pay Comcast this balance in full immediately. However, I want to request that Comcast processes a formal corporate debt recall to pull this account back internally so the collection assignment is terminated and deleted. Could a team member please reply so I can send over my past service address via Direct Message?
XfinityMelinda
Official Employee
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439 Messages
5 hours ago
Hello @CowboyBear, and thank you for reaching out on our Xfinity Community Forum. We understand you’d like to resolve the outstanding balance and have questions regarding the collection assignment. We’d be happy to review the account and determine what options are available.
When you are ready, please send us a direct message with your full name and complete service address to "Xfinity Support". To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
How to Send Us a Direct Message:
To send us a direct message:
1. Click "Sign In" (If necessary)
2. Click the "Direct Messaging" Icon.
3. Click the "Start New Conversation" (pencil and paper) icon.
4. In the “To:” line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
For an example of how to send us a Direct Message, check out this link.
https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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