@user_l6clgp The primary account holder or authorized contract signatory or other authorized individual (business) can request a copy of an authorization form for billing records past 24 month by emailing subscriber_recordrequest@comcast.com.
If records are required for court proceedings, you should add a court date and case number so the team can make every effort to expedite the request.
To protect customer privacy, records can’t be released until authorization is verbally confirmed. A representative will contact you by phone to complete this verification. Be sure to check your voicemail and return the call promptly to avoid delays.
If you have not gotten a call from the team within 14 days of submitting the request, you may reach out requesting a status update.
XfinityBradM
Official Employee
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1.7K Messages
7 hours ago
@user_l6clgp The primary account holder or authorized contract signatory or other authorized individual (business) can request a copy of an authorization form for billing records past 24 month by emailing subscriber_recordrequest@comcast.com.
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