Contributor
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44 Messages
Contract? What's the point?
I am in a 2 year contract that ends June, 2023. Been with Xfinity 21 years just as this address. 43 years total.
My bill has gone up over $28 since this price increases for broadcast, regional sports, regulatory, franchise and of course taxes because of those fees increasing.
I have talked to Xfinity before about package deals when my contract comes up but all I hear is it is going to cost more when this expires and they don't do two year contracts anymore.
I am disgusted that Xfinity doesn't have 1) the customer service they use to and especially 2) there is no loyalty to their customers especially with being an Xfinity customer as long as I have. They don't seem to care about these higher costs even with a contract and the level of retention is non existent.
What has happened Xfinity?
CCDevinC
Contributor
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473 Messages
2 years ago
Hi there! Thank you for reaching out to Xfinity on Reddit! We want to thank you for being an Xfinity member for 43 Years!
🙌 I want you to know that it‘s an honor to have the opportunity to work with you! I know that your business is earned, not given, So I can assure you that this doesn’t go unnoticed. Words cannot describe how integral you are to our community! ❤
We are sorry that we were not able to find a deal that works for you. We would love to see what we can do to assist on our end.
this for you.
Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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