WebTraveler's profile



49 Messages

Thu, Sep 30, 2021 8:14 PM

contract price expired

My contract price expired.

I need some help here, the new rate is not what I am going to pay.  New price vs.value to me is not on same page.   I run through the few existing customer deals and I am not interested in what I see,  Went to the phone and just on hold.

What can we do about my package?

I'd like to also look at internet only and rid myself of TV and all these box fees, etc.  There are options with FUBO and others.   And maybe I need unlimited internet then.



Official Employee


6.6K Messages

2 m ago

Hi WebTraveler, we certainly value your business, and want to make sure you are in a plan that fits your needs, and that is priced comfortably for you. I can assist with reviewing your account for lower cost options that may be available. Please send me a private message by clicking the chat icon located in the top right corner on your forums page when signed in. Once there, you can search for "Xfinity Support" to compose your direct message.


To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

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