Visitor
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2 Messages
Contract Loyalty Ending
Hello Comcast,
I am inquiring about my Xfinity account. Currently my plan is running out in 2 days. I am paying 59 dollars, but the price balloons to 109. This is rather steep. What loyalty discounts do you guys have for my account. i have contact you guys every year since I cannot get anyone on the phone line. Thank you
XfinityChristy
Official Employee
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2.7K Messages
10 hours ago
You are also welcome to browse the current offers available for your address anytime through our online promotions page. It is a quick way to see what is active right now and what might work best for you. https://www.xfinity.com/learn/deals
If you would like me to review your account directly, please send direct message wtih your full name and address, so we can authenticate your profile and go over the available promotions together.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
I am here to help you get the best value possible.
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futuremd3399
Visitor
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2 Messages
5 hours ago
That's unfortunate. After spending 2 hours on the phone and on the forum the best they could do for someone that has been with @ Home -> Excite -> Comcast-> Xfinity for the past 10+ years
Current plan: 1000 Gpbs for 59 dollars (1 year) expiring going to 109 dollars per month
Phone retention offer:
1) 1000 Gpbs, but you will need to get the mobile line and they would give you a watch and phone for 70 dollars per month for 1 year. I did not want to have another add on that will increase the cost even further when it came time to renew.
Forum retention offer:
1) 95 dollars/month for 1000 Gbps guarantee for 5 years
2) 70 dollars/month for 300 mbps for 1 year
At this point, I have gone ahead and will trial T-mobile 5G who is offering me 55 dollars/month with 5 year guarantee and free hulu, paramount plus, equipment upgrade in 3 years with speeds at 498 mbps. I am in a smaller town so speeds are comparable at least on my phone to comcast. It is very disappointing that after being a customer for so many years, they have no desire to keep you as a customer. If I tally how much we have paid, I would say I have given xfinity close to 9000 dollars over the past 12 years.
(edited)
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