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user_dsx9ja
1st Topic

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Tuesday, January 30th, 2024 11:46 PM

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Contract is up, would like to sign new contract

Hi there,

Our home internet contract expired and I’d like to see about entering into a new contract. Can you please assist? 

Thanks! 
[EDIT: PII]

Question

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Updated 

4 months ago

 • Edited

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XfinityMarcos

Official Employee

 • 

1.9K Messages

10 months ago

Hello @user_dsx9ja, thank you so much for coming to our Forum for help with getting a new promotion 🙌. You've come to the perfect place, and I can definitley take a look at your account to find what the best options are. In order to get started can you please send a direct message to Xfinity Support with your full name and full address by clicking the chat icon in the top right? Here's the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

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user_d911bd

Visitor

 • 

9 Messages

4 months ago

I am having the same issue.  Contract is expiring and I spent over an hour with an agent and they were not helpful with a lower rate.  What should I do?  I am a senior citizen and can't tolerate a higher rate or the agents stall tactics.

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XfinityVianney

Official Employee

 • 

1.7K Messages

 

user_d911bd Thank you for letting us know you need assistance with your plan. We are a full service team, and we'd be glad to help. Keep in mind the Xfinity App is a great way to view plans and shop for new offers. The online portal shares the exact offers we have on our end, which makes adjusting your plan as easy as possible. As long as you are the primary or manager, you can login and make any changes you need at your own pace. Have you reviewed the offers we have available for you online? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

4 months ago

0

user_d911bd

Visitor

 • 

9 Messages

No, I don't know how to do that!!!  I am a senior and have been a Comcast customer for over 30 years and the agents seem unwilling to keep the same contract rate or help me.  I don't want to make any changes to my current internet, landline and cable.  I have been in tears over this.  

4 months ago

0

XfinityAlyssaA

Official Employee

 • 

1.7K Messages

Thank you for letting us know that you are not sure how to do that @user_d911bd, no worries! Rest assured, we don't want to make you more frustrated and are happy to review current available offers with you to see how we can help with your rate and plan. To get started, can you please send us a Direct Message with your first and last name along with the service address on the account? 

To send a "Direct Message" ("Private") message:

Click "Sign In" if necessary

  • Click the "Direct Message chat" icon
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it

We apologize for the upsetting situation so far and assure you that our team is committed to turning things around. We look forward to working with you furhter. 😀

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

4 months ago

0

user_d911bd

Visitor

 • 

9 Messages

I get a redX when I click the pencil and paper?  

4 months ago

0

XfinityBenjaminM

Official Employee

 • 

1.6K Messages

 

user_d911bd You may need to go into the Settings portion of the Forums page and make sure you have Direct Messaging enabled.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

4 months ago

0

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