sdrfwerwerwere's profile

Regular Visitor

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9 Messages

Saturday, June 28th, 2025 11:04 AM

contract is set to expire next month

I am writing to express my appreciation for the services I have received from Xfinity. I am particularly impressed with the level of support and engagement I have experienced during my time as a customer. 

As my contract is set to expire next month, I wanted to proactively reach out to discuss the upcoming changes in billing that I understand are anticipated. I have thoroughly enjoyed your services and would like to explore the possibility of negotiating the future billing to ensure that it aligns with my budget and expectations.

Could you please provide any insights into the potential increase in charges? Furthermore, I would appreciate it if we could discuss any options or packages that might be available to me. Your assistance in this matter would mean a lot, and I am hopeful that we can arrive at a mutually beneficial arrangement.

Thank you very much for your attention to this matter. I look forward to your prompt response and to continue our partnership.

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Official Employee

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2.6K Messages

5 months ago

 

sdrfwerwerwere Hello! Thank you for reaching out to us here on our Community Forum. We appreciate the feedback you provided, and we are glad to hear you've had a good experience with us! We'll be happy to see what offers we have available to you. Please send a Direct Message with your full name and address. Here are instructions on how to send a DM in case you need them:

 Click "Sign In" if necessary
  • Click the "Direct Message" icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

 

Regular Visitor

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9 Messages

6 hours ago

I am writing to bring to your attention a billing issue I have encountered. I have noticed that I am being charged for three cable boxes on my recent bill; however, I only have two in my possession. 

Could you please assist me in resolving this matter? I would like to ensure that my bill accurately reflects the number of cable boxes I have.

Official Employee

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2.1K Messages

 

sdrfwerwerwere, Thank you for reaching out to Xfinity Support. I would be happy to assist you with the extra box on your billing statement. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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Official Employee

 • 

2.8K Messages

@sdrfwerwerwere

Thanks for reaching out to us,  I'm glad we were able to resolve your concerns on the cable boxes charges, feel free to reach out to us anytime and thanks for being the best part of Xfinity

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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