CONTRACT EXPIRING NEXT MONTH

@lafreya1 thanks so much for taking the time to reach back out to us. I very much appreciate your patience and greatly apologize for the delay in our response. I know how important the services are to your home and we want to do all that we can to assist. We always have offers and options, available for our current customers I would love to get you set up with an account review. Can you please reach out with your full name, name on the account if different, the service address, and account number? If you’re having trouble locating this information, you can also reference our world-class MyAccount app to view all of your account details by the simple touch of your fingertips! Please follow the process here to learn how to obtain that information: comca.st/30x1qW2.

I had my Triple Play expiring this month and my striking up a new contract just now ($260 changed to $190 per month). I was able to downgrade my internet to Blaster! and upgrade my old DVR to a new one which can handle 4K on my new 4K TV.  So far so good with many thanks to the agents who helped me.  However, I just noticed my so-called April bill now has me paying $477 which I would assume is not up-to-date with my new contract.  In the past I've renewed contracts and found my being over-billed about $50 which was reimbursed the following month billing.  That's not so bad, but being over-billed by about $287 is more than I'm willing to pay just because of Comcast's slow billing.  Other times I told an agent that I would just be paying the amount I owe per contract and let the billing catch up.  That worked, but I really don't like doing so.  So Comcast, please correct your billing for this coming April.

Is the Chat icon next to the 'In-app notifications' ?

In the top right there are 3 icons, chat ?, 'In-app notifications', and 'profile' icon.

I seem to be able to get to where I can send private messages, but I can't pull up your id.

I sent a private message with my full name and address.  It makes sense now, I guess. :)