Shankarhokie's profile

Contributor

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58 Messages

Wednesday, December 25th, 2024 2:25 PM

Closed

Contract expiring - Looking for a good internet deal!

Hello,

My contract is expiring in a few days... I'm looking for a good renewal price. Thanks.

Official Employee

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1.6K Messages

4 months ago

Hello, @Shankarhokie! Thanks for reaching out regarding your interest in lowering your monthly cost. I know how important it is to maintain the level of service you need while managing a budget, and would be happy to help however I can! Have you checked out our Plan Builder by chance? You may also try shopping Xfinity Deals online (just make sure to click "Sign in here" first), or simply log in to My Account, and you can manage your services that way! 

 

We recommend starting online if possible since some promotions are exclusively offered online-only :) Otherwise, our team typically has access to the same options you see while logged in to your account. And keep in mind that you don't always need to make any "changes" other than selecting the same service(s) you already subscribe to, in order to see any applicable promotional rates being offered. You may just not see the total estimated monthly bill until you proceed to the order summary (before approving any changes and placing your order). Please let me know if this helps!

 

And if you still need our assistance, our team is awesome to work with because we'll remain here to support you however we can, including double-checking offers that you find!

Contributor

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58 Messages

@XfinitySara​ : I had checked ALL of that before posting here.  I did not find a way to extend or improve my current rates.

Official Employee

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1.9K Messages

Shankarhokie

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a Direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Contributor

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58 Messages

@XfinityThomasB​ Thank you. I'll do that. 

Official Employee

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1.4K Messages

@Shankarhokie Thank you again for reaching out to us for help with account. I'm sorry that we were not able to find a better option for you, but happy that we were able to help ensure the account was updated correctly, and the devices removed. If there is anything else that you may need in the future please don't hesitate to reach out. We are always happy to help out! 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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