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abtopp
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Regular Visitor

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13 Messages

Saturday, April 16th, 2022 5:36 PM

Closed

Contract expiring in 4 days, need help getting a new deal

I have been chatting with the Xfinity Support in the chats for the last several weeks with no offer that has made me content, let alone happy.  This morning I am being told the offer of just internet that I got 2 days ago, is now $30 more expensive.  The same TV and Internet package would be around $50 more a month then I currently pay.  This has been very frustrating.  In the past the chats have worked well, this time I feel like Xfinity doesn't care that we have been a customer for 17 years.  Any help would be appreciated. 

Question

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Updated 

3 years ago

1.1K

1

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user_138102

Visitor

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2 Messages

3 years ago

I talked to their support and was told I'd need to wait 15-20 days after my promo ends to be eligible for new ones. I'm in the same boat as you, $30 increase to bill.... Price went from about $80 2 years, $140 1 year, now it's going up to $180..... They will tell you how they appreciate you being a customer etc. etc. but they know they're the only "real" service in your area. 

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XfinityRay

Official Employee

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2.9K Messages

Hello, @abtopp and @user_138102. We are always glad to check for new promotions. I know increases in the bottom line can be tough and am happy to help. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

user_138102

Visitor

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2 Messages

The forum support was able to provide me with a better deal that lowered my cost around $80 a month. 

  

Thank you

3 years ago

0

CCSelena

Problem Solver

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892 Messages

Hi there Cameron, I wanted to follow up with you to provide you with your tracking information. It is 1Z18424E0333826999 and can be tracked at https://comca.st/3Et690y. I do see if it set to be delivered today, however, there is a severe weather condition that is reported in your area that can delay this. We will follow up with you a little later on today just to make sure. 😊

I no longer work for Comcast.

3 years ago

0

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