Visitor
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1 Message
Contract Expired Again
I go through this dance every two years when they raise my price after my contract expires I would like to talk to customer retention to try and work this out before I leave Comcast
Visitor
•
1 Message
I go through this dance every two years when they raise my price after my contract expires I would like to talk to customer retention to try and work this out before I leave Comcast
XfinityPaula
Official Employee
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1.4K Messages
3 years ago
Hello @user_e97935 Thanks for message us in our forums for help with a new promotion. I know it's not the best to have to deal with a new deal every couple years, so I will do everything that I can to find the best promotion for us to help keep you from needing to reach out again. In some areas we now have options for 3 year rates, so we are getting there! If you would please send us a direct message with your name and service address. I will investigate the account and see what options we have. 😀
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat.
Click "Sign In" if necessary
Click the "direct messaging" icon or https://comca.st/3J0ir1l
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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