2 Messages
Contract expiration and no offers from Comcast
Good morning. I feel the pain of these other customers. It seems that Comcast/Xfinity does not want to work with current customers. My Xfinity bill, due to my contract expiration the beginning of December, shot up from $224 to now $268. I called in and was basically told there are no options except to basically give everything up and reduce my internet speed. No more triple play, which Comcast bragged about for so many years. I was told to give up the house phone and reduce the internet speed down to 400 m. Also they kept pushing the cell service also which doesn't work for me since my mom is on my plan and can't use a smart phone. It seems we are doomed by this huge company that is fueled by making an enormous amount of money. The other interesting thing was I was told everything is Ala-cart. But when I asked about only keeping HBO Max was told sorry have to have all of the movie premium package. However Max is the only thing we really use. Very disappointing. So far I have no positive outcome to this. Very disheartening. They don't care about the regular customer base. Oh and I have been waiting for a month for the supervisor to call me back. So even the customer service sucks.
XfinityTy
Official Employee
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376 Messages
1 year ago
Hello @user_1vszbl! Thank you for taking the time to reach out to us. Please send us a direct message with your first/last name and full address. You can start by clicking the "direct message" icon on the upper right page of the forum page. Once you click on that, input our shared handle "Xfinity Support" to send us a direct message. If you're signed in to your forums profile and because you have already posted to the public page, you should have the option to do so.
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