dms1008's profile

Frequent Visitor

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6 Messages

Sat, Feb 20, 2021 11:00 AM

Contract ended need options for lowering bill

Hello, my most recent 2 year contract has ended resulting in a $45 increase on my current bill. I have a current triple play. I've been a customer for many years and am interested in a new contract. What are my options? Thank you 

Responses

Accepted Solution

Frequent Visitor

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6 Messages

2 m ago

I was able to call in and talk with someone and am all set. Thank you 

ComcastAbbie

Official Employee

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220 Messages

2 m ago

Hello, @dms1008 and thank you for reaching out to us! I would be happy to see what promotions we have available to reduce your monthly cost.
 
Please send me a private message and include your first and last so I can assist you. To send me a Private Message, please click my name “ComcastAbbie” and click “Send a message”
I am an Official Comcast Employee.
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Official Employee

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220 Messages

2 m ago

I am glad to hear you were able to get in touch with our phone support! You're welcome. If anything else comes up, please don't hesitate to reach out! We are available 24-7 for your support. Have a good day!

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

Visitor

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1 Message

6 d ago

@ComcastAbbie – I am experiencing the same situation with my most recent bill. Would you be able to assist me? Thank you!

Official Employee

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125 Messages

Hello, @, thank you for reaching out in our forum for help with your repackaging concerns. I can definitely help take a look at your account and see what options we have to get you taken care of. These days every penny counts, and rising bills are the last thing I'm sure you'd like to deal with lol. In order to get started can you please send me a private message to Xfinity Support with your full name and full address by clicking the chat icon in the top right?

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

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