2 Messages
contract discount removed and increased bill given instead of a discount!!!
After being a 40 year customer of xfinity I see that they raised my bill by removing the contract discount. When I try to correct it I get this unbearable SHELL game with a customer service chat rep. What an unbelievable waste of time. 75 minutes and he gives me his One time only best deal - after sorting it out and comparing to my bill for this month (i guess they don't think their customers can print a bill and analyse it) I see that he is giving me a $40 increase in my bill without any discount and with a 2 year contract. I have never been so mad. I am being forced to check out fubu or att. xfinity is crafty and gives quotes that are pro-rated and not real numbers at all. Needless to say I didn't extend my contract and I really don't trust them at all. It was like a boiler room Hard sell shell game.. I noticed quite a few other people with similar results. Any info is greatly appreciated.
XfinityBillie
Official Employee
•
3.3K Messages
11 months ago
@user_ylvobw We appreciate you taking the time to reach out to us here on our Xfinity Forums. This is never the experience we want for our valued customers and I would love to take a look at your account to see what options we have. Please send us a DM with your full name and address to Xfinity Support.
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