Contract discount expired

My 2 year contract discounts are expiring. I don't see any option for a new contract. My bill will go up by $50/month which is too much, my budget is tight already. When I call or chat, I am simply referred back to the website where I have already been. Any suggestions?

Responses

XfinityEva

Official Employee

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1.7K Messages

3 years ago

@user_c77a98 I apologize for the frustration of trying to reach out for assistance with your plan. We can certainly help here. Please send us a direct message with your full name and service address to get started.

Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

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U

user_c855de

Visitor

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1 Message

3 years ago

no point in chatting I have spoken with via or chat 8 people now and they just try to upsell your service. I told them I dont want to downgrade or upgrade anything and they told me they can only raise my bill. How stupid is that? I was told I was on a 2 year contract when I signed up only to now be told its a 1 year contract so I am looking into getting our previous service provider back

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Billing

user_c77a98

Contract discount expired

XfinityEva

user_c855de

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