Continuing to be billed after cancellation.

There was a pending note visible on the account at the point the phone number port to the new provider was initiated and received by Xfinity. (and this was in the context of a cancellation conversation.) I do not see any confirmation emails. Today I do not see anything but two months past due billing for service I do not have because I do not live there, and I do not possess any equipment (yours or my own). This is my third conversation trying to resolve this, but this time via this community forum rather than chat.

You can confirm there has been nothing connected since I see this via the account. Attempting to show "manage equipment" results in the nonsensical message "We're sorry. It looks like you'll need some help completing your order, and provides a phone number." None of this makes any sense, and 

By the way, I was unable to locate the ability to 'cancel' service initially on your web site when this all started. When searching, the site only offered  "move your service", "Pause your service", neither of which was not applicable. I therefore have interacted via xfinity chats from this point forward thinking this was the way to resolve my issues.

None of my prior agent interactions mentioned having to do something else after clearly understanding the context of the conversation is cancellation. In fact, I clearly state in a prior chat that I cancelled the account "earlier in the month" asking why I still see a bill.  In fact, my later 6/27 chat to check, the "live" chat agent concludes the chat with,  "I have updated the notes on your account and also raised the ticket for your SP. You don't need to worry; you don't need to pay the bills."   I have no idea what an SP is, but it is clear the agent understands my concern and addresses it.  If this prior agent provided incorrect information, then that is an internal Xfinity issue and not something for a customer to pay for.

Given the agent has added chat notes in the account, you should be able to reference all of this so we can actually ensure this is being canceled correctly.  You should also be able to reference the fact no equipment is (or has been) connected, and no service is being used.

How can I proceed to ensure that this bill is zeroed out?

Additional context:  The agent I initially handled cancellation request via chat was "Mahima" on or right about 6/9, as I have that chat log. This agent instructed me to return equipment, and said "Upon checking, the date showing completion on your pending order is 06/17/25."

So yes, I did actually discuss my request to cancel with a "live" agent.

There is nothing about having to do something else beyond the confirmation in that chat, which is why I'm confused that this account still apparently shows active.

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