1 Message

Sun, Sep 5, 2021 1:21 PM

Continued to be charged

I went into a store and closed my account the day I turned in my equipment, yet I continue to be charged. I closed it in July and I have been charged for august and now September. 

Official Employee


339 Messages

2 m ago

Good morning @user_e61b23 and thank you for reaching out to our Digital Care Team on our forums today, I'm sorry to hear about your billing issues and would be happy to look further into your concerns. Rest assured you've reached the right team to help get this resolved. To get started,  please send us a direct chat message with your full name and service address to Xfinity Support. To do so, click on the chat icon located at the top right of this forums page.


Here's the detailed steps to direct message us: 
 • Click "Sign In" if necessary
 • Click the "Peer to peer chat" icon (upper right corner of this page)
 • Click the "New message" (pencil and paper) icon
 • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
 • Type your message in the text area near the bottom of the window
 • Press Enter to send your message

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