Visitor
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2 Messages
Continued charges for a cancelled mobile line
In early July, I began migrating all my services to Verizon, after repeated calls texts and time wasted with tech appointments and AI assistant hell. I canceled my mobile lines in early July. However I am continuing to be billed and charged for a line. I know it is canceled because the AI assistant can not find the account via chat and refers me to call, and that AI thing can ALSO find no account. I am on autopay, and guess what? The app will not let me remove autopay, or cancel the card. I am Sooo DONE. I have already lodged a complaint with the state for multiple issues, including being billed for a cancelled services for over a year…. Among other indignities. What does a person have to do to be disentangled from the behemoth company who clearly cares nothing for their customers?
XfinityJohnG
Official Employee
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3K Messages
18 hours ago
Thank you for reaching out to our team about that issue with the Mobile bill after that cancellation. I am very sorry to hear about that experience and will be happy to take a look at any charges from here. In order for me to access the billing information I will have to ask you to send me a direct message with the full name and complete address for your service. To send a direct message.
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
How to: Direct messaging within the forum | Xfinity Community Forum
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