Continued billing after cancellation

Absolute thieves. Wasted so much of my time and energy and here I am again at an xfittbstore  trying to get you people to do the right thing. Shame on u. 

@user_fa8evg

Thanks for reaching out to us. We do apologize if we didn't set better expectations on how our billing system works.

We bill a month in advance and it takes about 10 days for our accounts to close. It's highly possible that you'll receive another bill after your cancellation date and if you're also charged after a cancellation date for any days that are past the date you cancelled your service on,  generally within 30 days you will receive a refund for the overpayment.

But I'll be happy to take a look at both your accounts and set the proper expectations on your billing so you have a clear understanding of what to expect

 please send me a direct message including your first and last name and complete service address

Here are the detailed steps to direct message us:

1. Click "Sign In" if necessary.
2. Click the “Direct Messaging” icon.
3. Click the “Start new conversation” (pencil and paper) icon.
4. In the “To:" line, type “Xfinity Support”.
5. As you type, a drop-down list will appear. Select “Xfinity Support” from that list.
6. An “Xfinity Support” graphic will replace the “To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press “Enter” to send it. 

How to: Direct messaging within the forum | Xfinity Community Forum