Continued billing after cancellation

I canceled my account in January 2023, it is now almost September 2023 and I continue to be billed even though my account is canceled. I have tried to call customer service about 1 million times only to be put on hold forever, and when I do actually get to talk to a person, I’m told I don’t have an active account, and I should not be getting billed. Since I don’t have an active account, I can’t even login to try to see why I’m being billed. But I continue to receive emails as if I am an active customer and monthly payments are pulled out of my account! This company’s customer service is by far the worst I’ve ever experienced, it should not take nine months to get a problem resolved. They just hope you’re going to give up! And honestly for a while this year I did! But I was a College student any money coming out of my account is precious, and I’m tired of paying for something I’m not even receiving service for!