Continued billing after cancellation

I canceled my account in January 2023, it is now almost September 2023 and I continue to be billed even though my account is canceled. I have tried to call customer service about 1 million times only to be put on hold forever, and when I do actually get to talk to a person, I’m told I don’t have an active account, and I should not be getting billed. Since I don’t have an active account, I can’t even login to try to see why I’m being billed. But I continue to receive emails as if I am an active customer and monthly payments are pulled out of my account! This company’s customer service is by far the worst I’ve ever experienced, it should not take nine months to get a problem resolved. They just hope you’re going to give up! And honestly for a while this year I did! But I was a College student any money coming out of my account is precious, and I’m tired of paying for something I’m not even receiving service for!

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CCKrista

Retired Employee

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1.5K Messages

2 years ago

Hello @user_8706fd, thank you for taking the time to reach out on social media. I understand your concern with the bill, and I'd like the opportunity to check into that for you.

To access your account, will you please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

Click "Sign In" if necessary
Click the "Direct Message” icon (upper right corner of this page)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
Type your message in the text area near the bottom of the window
Press Enter to send your message

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user_8706fd

2 Messages

@XfinityKrista my account has zero info on it. “Looks like you’re not a customer” yeah no shit. This non-customer is still being billed monthly tho!

2 years ago

0

XfinityRichard

Official Employee

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2.3K Messages

Hi there, @user_8706fd ! Thank you so much for reaching your Digital Care team. Thank you for your patience while you waited to connect with me. I'm very sorry for the inconvenience, I'll be more than happy to look into your account for you. Please be assured you reached the right person to assist you. Can you please DM me your first and last name along with your full service address so that I can assist you further?-Richard

I am an Official Xfinity Employee.
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2 years ago

0

Billing

user_8706fd

Continued billing after cancellation

CCKrista

user_8706fd

XfinityRichard

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