Continue to charge even though my service was cut

@XfinityJoshM​ so why does your company continue to charge after service is suspended. I could not find that billing policy ANYWHERE. I just got off the phone with your outsourced customer service billing dept employees. Who stated that she could not find that policy nor could she email a copy of the policy for “security reasons”. 

@XfinityJoshM​ I could understand if one was in contract. However I am not nor did I agree anywhere to being charged for services I did not receive. It’s bad enough you charge a month in advance for services. My issue is not paying what I actively used. My issue is paying for something I NEVER received. To suspend service literally means to pause service. So how can you charge for that. 

@user_05f995 We are happy to help you with your billing concerns and review your account for contracts as well. Can you please DM me your first and last name along with your full service address so that I can assist you further?
To send a direct message [private message]:
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
Let me know if you have any questions.

@Kkelseys92​ 

Exactly what's happening with me

If your service was suspended for non-payment, you still have an active account and are still being billed.  If you haven't made arrangements for payment, eventually the account will be terminated and will be turned over to a credit agency for collection.