Visitor
•
1 Message
Continue getting bills after several cancellation
I have talked to your cancellation agent several times and confirmed my account is cancelled, but still getting the bill.
Visitor
•
1 Message
I have talked to your cancellation agent several times and confirmed my account is cancelled, but still getting the bill.
XfinityMatthew
Official Employee
•
2.1K Messages
2 hours ago
Hello @user_ajo64k We'd be happy to double-check the account. Sometimes since we bill a month in advance a future statement may have already processed and got sent out before your cancellation request completed. If that is the case then those bills will get prorated. But let's confirm and make sure.
Please send us a direct message with your full name and service address.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "Start New Conversation" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
How to: Direct messaging withing the forum.
0
0