Contacted by a debt collector saying I still owe money to Comcast

Hello, I hope all is well.

I moved overseas two months ago and discontinued my Xfinity WiFi service. I spoke with an agent and verified that I paid everything off and don't owe anything. However, some days ago I got an email from a supposed debt collector (Sequium Asset Solutions) saying I must still pay a certain amount. And I do see it as my total balance remaining on my Xfinity account, but when I open my statement, it says I owe $0. I would appreciate some clarity on if and why I still owe a balance.

Thank you.

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XfinityDilary

Official Employee

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3.2K Messages

3 hours ago

Thank you for posting on our community forums, user_vpnuy6. We can help with your balance concerns. Could you please send our team a Direct Message with your name and service address? Our team can take a further look at this issue.

To send a Direct Message:

Click "Sign In" if necessary

• Click the "Direct Messaging chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

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user_vpnuy6

Contacted by a debt collector saying I still owe money to Comcast

XfinityDilary

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