Constantly Overcharged/Billing Issues Every Month

Hi there, @Hamlet1 ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'm sorry for the trouble you have been experiencing trying to get your billing corrected Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.

Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. 

I am so sick of xfinity not telling me about charges they make it seem like it's no big deal to make a payment plan and I ask if this will raise my.bill it's always a no and now I have so many hidden fees I am.on a fixed income I cannot afford this and I have recorded conversations saying that it's illegal for them to be doing this and apparently they find bills missed yet the bill was the 8th and I was contacted the 18th of that month yet they didn't see this? I will be taking them to court for the hidden fees and they say it's fixed and it's never fixed i will also be canceling my service and going back to tmobile I never had so many issues with a company until now.

Thank you, @Hamlet1 for reaching out on the Community Forum for support with your Internet billing issue. We are glad we were able to resolve your issue and correct the equipment listed. Never hesitate to create another public post for any of your future account and service needs!