Constant Text to Return Equipment, but no Equipment Listed

lyndzy, Hi there! Thanks for reaching out. I can certainly understand the confusion and inconvenience caused by those repeated messages.  I understand how frustrating this is, especially since you’ve already returned the equipment and have the receipt. This can happen when the system doesn’t fully update after an account is closed, which may trigger automated reminders or charges. We can fix this by manually verifying your return and removing any incorrect equipment charges. You've reached the right team of experts to assist with this over social media. We can help. To get started, please send us a direct message with your first/last name and full address. You can start by clicking the "direct message" icon in the upper right page of our forum page. Once you click on that, input our shared handle Xfinity Support to send us a direct message.