montalvo450's profile

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1 Message

Tue, Nov 3, 2020 12:00 PM

Constant monthly increase of cost without customer request changes

Why a basic service that started at $50.00 has been increased to the $90.00 , without any request for changes from the customer?



Official Employee


6.1K Messages

7 m ago

Hi @montalvo450

Thank you for posting your question in the Xfinity Forum. That's a good question, BTW. Based on what you've described, it seems like you were given an outstanding promotion when you first signed up for that package, and since then, the discounts you were once receiving have expired. I'd be happy to review your account and discuss options that would help lower your rate again. 

Are you satisfied with the current level of services you have? To get started, please send a private message with your full name, as it appears on your billing statement and your service address. To send a message, click on my name "ComcastChe," then click send a message. 

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