prosperity_lowe's profile
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Rousing Reactor
Much Appreciation

Regular Contributor


82 Messages

Fri, Sep 18, 2020 2:00 PM

Constant billing issues and high priced packages

After many years with the company, the trend continues to be for the bottom dollar with little incentives for consumers. Not only can I expect to keep having to battle for a package that I often don’t get, but the channels I ask for in the packages are never correct and it is another monumental task to get Comcast to fix their own error. I need a specific channel included in my services and it has not been and I am not paying any more money as it is not a premium channel. Is there anyone from the company that can assist without taking another year of my life on the phone that I will never get back?


Official Employee


2.4K Messages

8 m ago

Hi there, @prosperity_lower, 


I can look into helping to fix your channels and looking into the bill. 


Can you please private message me your full name? Thank you for posting to our forums. 
To send a private message, please click my name "ComcastMartin" then select "Send a Message" on the right side.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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