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user_7f4868
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Saturday, December 23rd, 2023 2:38 AM

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Consistent charge for modem

When I initially signed up for Xfinity Internet, the system prompted me that I was eligible for a device upgrade, and the price for using the Xfi modem on the website was $0. Therefore, I chose to rent it, and at that time, the customer service assured me multiple times that this device was free. However, I am being charged a rental fee of $15 every month, which is very unreasonable. The nearest Xfinity store is not convenient for me to visit, so I hope you can help me waive this rental fee.

Question

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Updated 

1 year ago

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EG

Expert

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110K Messages

1 year ago

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

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XfinityThomasD

Official Employee

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1.2K Messages

1 year ago

@user_7f4868 Thanks for creating a post on our Community Forums. Our team can look into the order to see what the modem rental cost was listed as. Would you please send our team a direct message with your full name and full address?

 

To send a Direct Message:

 

Ensure you are logged in

  • Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
  • Click the "New message" (pencil and paper) icon
  • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
    • As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
    • An "Xfinity Support" graphic replaces the "To:" line.
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it.

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