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BowieA
1st Topic

2 Messages

Sunday, August 13th, 2023 12:56 AM

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Connectmore plan Bill is doubled amount

got my first bill for this plan, and the rate is double what it should be. It's telling me services totals to 174$, 50 after discounts. But in the build a plan page the internet alone service is listed as 87$. I did not select any extra services, my statement is not telling me where this number is calculated from, and any attempts to contact support are giving me errors or just never happen such as through the xfinity assistant. I would like to know where this 50$ figure is calculated from, and if there are other services I am being charged for, as that is not the rate I agreed to.

Question

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Updated 

2 years ago

148

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0

Accepted Solution

XfinityBenny

Official Employee

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790 Messages

2 years ago

@BowieA Thanks for posting about your bill, and joining the Xfinity family! We bill in advance, unlike utility services where you use it first, and are billed for the amount that was used. Meaning its common for the very first bill to show the charges for the days that started the service, and the charges for the upcoming month of service. Check page three of your statement, and you'll see the cycles and the dates that you're being billed for. It helps to see it and the dates to understand what is being charged, along with the exact prices for your service. If you have more questions after checking page three, let us know. We're happy to help! 

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BowieA

2 Messages

@XfinityBenny​ Paying in advance has helped me understand this, doubling the bill for the first month as you could not pay for it prior to activation. I'm seeing its charging me for both august and September. Am I to understand I will not receive a bill for september, and instead in september i will recieve a 25$ bill for the month of october? And in october i will recieve novembers bill, and so on and so forth?

2 years ago

0

XfinityMarcos

Official Employee

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2.4K Messages

@BowieA, Let's take a deeper look at your account and give you some concrete billing confirmation. That way we know exactly what we're looking at. I'm the same way, I always go over all of my bills to make sure things are what I expected, so I completely understand why this is important to you. In order to get started can you please send a direct message to Xfinity Support with your full name and full address by clicking the chat icon in the top right?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

XfinityMarcos

Official Employee

 • 

2.4K Messages

@BowieA, I appreciate all the time you shared with us and for being so cool throughout our conversation. I'm glad we were able to take a deep dive into your billing and address your concerns. If you should ever need help down the road, please feel free to come back to our Forum. All you would need to do is create a new public post 😊. Have a great rest of your night! 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

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