U

Sunday, November 3rd, 2024 6:15 PM

Connect More

Why am I billed for this added service? I did not agree to or approve it. How can it be eliminated?

Official Employee

 • 

1.4K Messages

5 days ago

Hello @user_i8s1nz, thank you for taking the time to reach out on social media. I understand the concern when the bill is not the amount you expected, and I'd like to check into that for you.

 

 

To access your account, will you please send us a direct message with your full name and complete service address.

To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message
forum icon

New to the Community?

Start Here