Regular Visitor
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9 Messages
Connect more internet upgrade option issue
Hello, I was looking a the possibility of upgrading my internet speed. One of the options on "Build your own" saying I can save $20 a on my current internet speed. However once I go to complete the request it says I need to turn in the flex box that was sent to us. Is that really the case. I didn't think we were being charged for that box?
EG
Expert
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111.3K Messages
2 years ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityVictor
Official Employee
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1.4K Messages
2 years ago
@skerb23 Hello, I am happy to be of assistance. Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.
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XfinityVictor
Official Employee
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1.4K Messages
2 years ago
I'm sorry, is the account under a different name or spelling?
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