Confirmation number

I need to speak to someone to give them the confirmation number that I was given after paying my bill. It is IMPOSSIBLE to get through to a HUMAN when calling in! I have had nothing but issues when it comes to Xfinity service AND customer service!

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XfinityThomasB

Official Employee

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1.9K Messages

1 day ago

Howdy MorganG1

Was there an issue with the payment? It should show the payment reflected in your Xfinity user profile within the app. Appreciate you touching base with us about the issue.

(edited)

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M

MorganG1

Visitor

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2 Messages

I made a payment at a retailer using cash. I was given a confirmation number to give to Xfinity. I need to give this number so that my services are restored.

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1 day ago

0

XfinityThomasB

Official Employee

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1.9K Messages

MorganG1 Delinquent payments should always be made at a Comcast Service Center, so they're posted to the account immediately. Did you make this payment at a Western Union or CheckFreePay? You need two to five days for payments to process when paid at a third party location.

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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1 day ago

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Billing

MorganG1

Confirmation number

XfinityThomasB

MorganG1

XfinityThomasB

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