Visitor
•
1 Message
Confirm unreturned-equipment charge settled on closed account
Hi - my Xfinity service was disconnected in August and the account is closed. I paid my final bill in full on September 14, 2026, which included a $120 unreturned equipment fee. My online balance shows $0.00 and the device returns page shows no equipment to return. I am still getting automated collections texts about returning Xfinity equipment. Can you please confirm: 1) the equipment charge is settled and nothing further is owed, 2) there is nothing left for me to return, and 3) the collections texts are stale and will stop? Happy to verify my account details in a private message. Thank you.
XfinityJon
Official Employee
•
1.9K Messages
2 hours ago
Good afternoon user_dcj6sr. You have reached the right team. I will be happy to assist you further. Since this will require account specific information, I will need you to send me a direct message.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window and press Enter to send it.
0
0