Compliments for Outstanding Customer Service (Roji and Meshak) I'm sorry I coldn't find the survey

I am writing to express my deepest gratitude to two wonderful support agents who helped me today, June 28, 2026. I missed the chance to complete the official survey, so I wanted to make sure their manager and the Xfinity team know how amazing they were.

To Roji (Billing Team):
Thank you so much for your exceptional support today regarding my billing query. You were incredibly quick, knowledgeable, and understood my situation perfectly. What I appreciated most was that you kept talking with me while I was waiting, so I didn't feel ignored or left on hold at all. You explained everything clearly and were so kind throughout the process. You saved my day. Thank you truly!

To Meshak (Initial Support):
Thank you for your critical help in guiding me to the Billing team. You gave me the exact contact information I needed right away. If it weren't for your quick direction, I would have wasted so much time searching around and getting lost on where to go. Thanks to you, I got the help I needed without any frustration. I really appreciate your guidance!

Both of these agents represent the absolute best of Xfinity customer service. Please pass this feedback along to them and their supervisors. They truly deserve recognition!