Visitor
•
2 Messages
Complaint
Promised $60 bill credit from Sept 2nd phone calls not honored - Need Corporate HelpBody:Hello, I am looking for help from an Official Xfinity Employee to resolve a billing issue that standard phone support cannot fix.On September 2, 2026, I had two phone conversations with support agents—one at 11:50 AM and another at 1:05 PM. I was promised a $30 credit for August and a $30 credit for September, totaling a $60.00 credit.This credit has not appeared on my bill. I know these phone calls are recorded on Xfinity's end. Can an official team member please help look into my account notes or escalate this to verify the call logs from that date and apply the missing $60 credit? Thank you.
EG
Expert
•
121.3K Messages
4 days ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
0
0
XfinityGabriel
Official Employee
•
3.5K Messages
4 days ago
Thank you for bringing this to our attention. I can certainly understand your concern, especially if you were advised that a total of $60 in credits would be applied to your account and you're not seeing those credits reflected on your bill. We'd be happy to take a closer look into this for you. Since you provided the dates and approximate times of the interactions, we can review the account history and any notes associated with those conversations to determine what was discussed and whether any credits were promised. If you have any supporting documentation, such as screenshots, emails, chat transcripts, or billing statements referencing the credits, please share those with us as they may help expedite the review. Once we can fully verify the account, we'll be happy to investigate further and determine the appropriate next steps.
We appreciate you taking the time to reach out and look forward to helping get this resolved. To get started, would you mind sending us a direct message with your first/last name and full address by clicking the "direct message" icon on the upper right page of the forum page? Once you click on that, click the "Start new conversation" (pencil and paper) icon. In the 'To:" line, input our shared handle "Xfinity Support" to send us a direct message.
0
0