Visitor

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1 Message

Thursday, July 2nd, 2026 2:15 PM

Complaint

Why does xfinity make it easy to pay with my browser but impossible to view my bill? I’m told it’s my browser and that’s why can’t view my bill on my phone but have to use computer. Yet I’m easily able to pay amount shown due with no problem. I’m able to see my bills with all other utilities companies such as gas and electric. Xfinity needs to adapt to all browsers and not make it difficult for customers. Hence I’m sticking with paper billing which is inefficient. 

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Selected Oldest First

Official Employee

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2.5K Messages

1 hour ago

@user_cf9138 I’m sorry to hear of the issues you're having with viewing your bill. Have you tried using incognito mode or a different browser? 

Our Xfinity App is free to download and also is another great way to view your bill and account details. 

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