Visitor

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9 Messages

Thursday, July 2nd, 2026 2:15 PM

Closed

Complaint

Why does xfinity make it easy to pay with my browser but impossible to view my bill? I’m told it’s my browser and that’s why can’t view my bill on my phone but have to use computer. Yet I’m easily able to pay amount shown due with no problem. I’m able to see my bills with all other utilities companies such as gas and electric. Xfinity needs to adapt to all browsers and not make it difficult for customers. Hence I’m sticking with paper billing which is inefficient. 

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Official Employee

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2.6K Messages

24 days ago

@user_cf9138 I’m sorry to hear of the issues you're having with viewing your bill. Have you tried using incognito mode or a different browser? 

Our Xfinity App is free to download and also is another great way to view your bill and account details. 

Visitor

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9 Messages

17 days ago

My question never answered sufficiently so sticking with paper billing as no other choice. Not changing browser or phone for just one company’s billing system. Thank you for checking. 

Official Employee

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3K Messages

You are most welcome, @user_cf9138! Everyone manages their finances differently, and it's important that you receive your billing information in the format that's most comfortable and accessible for you. We're here to support whichever option you prefer.

 

Please feel free to create a new post if you ever need assistance with anything else. Our amazing community is always ready to help, 24 hours a day, 7 days a week.

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