Visitor
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1 Message
Complaint
Was told my bill would remain the same 50 dollars a month and my next bill is over 100 dollars so I was basically lied to i thought I was agreeing to pay in the same bill, not a higher bill.
Visitor
•
1 Message
Was told my bill would remain the same 50 dollars a month and my next bill is over 100 dollars so I was basically lied to i thought I was agreeing to pay in the same bill, not a higher bill.
XfinitySeth
Official Employee
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1.3K Messages
4 minutes ago
Hello user_4n7zgo 👋 I understand exactly how jarring it is to see increases on your bill that you weren't expecting, so I appreciate you coming to us for help, and you're in the right place! Since seeing that increase on your bill, have you gotten the chance to review your latest billing statement in the Xfinity app or website after singing in? This can help provide context for any increase you may be seeing.
For more information on how to check your bill online, please check out xfinity.com/support/articles/viewing-your-bill-online-ecobill 👍
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